This report boldly tells exactly how to do transformation planning. It is written by an author who has been involved in (often as a leader, but also as a follower) many transformation projects in several different venues. He has also been deeply involved in all phases of telephony planning for over 40 years. This report is devoted to exploring the planning process devoted to telecommunications business transformation. The techniques and steps described herein will guide the firm in the process, but the actual work must be done on an individual basis. In general, business transformation planning has many outputs, and influences many (maybe all) processes in a business, but in telecommunications, business transformation planning must also involve, as one of its outputs, the development of a next-generation network, since the nature of the future network must reflect the new business plan.
Unlike in the past, the development of these future networks is based on customers’ needs and business vision, as opposed to technological possibilities and cost efficiencies. These two ingredients (customers’ needs and business vision), along with an understanding of competitors’ positions, are the basis of planning for future networks today.
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